Beyond Customer Experience, Mapping the Customer’s Journey (notes)

Data, like milk, is best consumed fresh; the longer we take to analyze it, the more likely we are to lose the thread that connects it to its original meaning. If you aren’t the geek who took notes in every.single.class, this post will bore you. I am reading on up on a couple of topics…

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Love is in the Air! Love for Books!

All the books listed below are on my wishlist for Spring 2016. Seriously. Education & Leadership  Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead – Brene Brown Digital Leadership: Changing Paradigms for Changing Times– Eric C. Sheninger Teach Like a Pirate: Increase Student Engagement, Boost Your…

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Listen to a book

If there is one aspect of modern living that I adore, it would have to be the ability to listen to books on-the-go. I recently downloaded The Martian by Andrew Weir and Rising Strong by Brene Brown to listen during my daily commute to the university.  

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Selections from Aya de Leon’s”On Pandering, White Women as Scapegoats, and the Literary Industry as a Hand-me-down”

“I don’t disagree with James about the phenomena he observes: a literary industry with white women in gatekeeping roles and with white women set up as the archetypal consumer to be pandered to. I do, however, disagree with the implied notion that white women are the powerful and designing force behind the institution. In reality,…

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