Communications

Business Writing Skills

Course Description

Most people write emails or letters on a daily basis as well as occasional reports, meeting summaries, minutes or other business correspondence. Learn how to create business documents that say what you mean and achieve the results you want. This course not only covers the basics of how to improve your writing skills but also how to achieve the right result from your written correspondence.

By the end of the course, you will know how to:

  • Structure your business documents effectively
  • Avoid common grammatical mistakes
  • Write in a clear, concise style
  • Get your message across convincingly
  • Give your business documents that final polish before you send them

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The Art of Business Communications

Course Description

The art of communication is the language of leadership. –James Humes, Author and Presidential Speechwriter

This course offers practical and adaptive strategies for upward communication—as well as across and downward communication—to inform and influence others no matter where they fit in the organizational chart.

By the end of the course, you will know how to:

  • Identify the steps of the communication process.
  • Recognize barriers to effective communication.
  • Respond to communication breakdown.
  • Listen actively and question effectively.
  • Understand conflict and how to communicate while in it.
  • Communicate ideas in terms listeners care about
  • Use listening skills to get the information needed for creating high-impact messages
  • Adapt messages to others’ communication and learning style preferences
  • Audience analysis: creating messages that address listeners’ needs, wants and priorities
  • Break down the barriers that stand between team cooperation and organizational effectiveness
  • Practice various presentation formats to communicate a clear plan of action, motivate others, gain recognition or build a business case

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Effective Communication Skills for Virtual Teams 

Course Description

Virtual teams have a unique set of challenges, whether they are in a different part of town or in a different part of the world.  This course is designed specifically to gear virtual teams with the right tools and approach to maintain a clear line of communication.

By the end of this course, you will know how to:

  • Build and maintain virtual teams to create success
  • Adapt your management approach to meet the needs of virtual operations
  • Maintain team performance through key collaborative relationships
  • Facilitate teams using effective communication technologies
  • Manage the risks and benefits of distance and cultural diversity
  • Design an action plan to optimize team effectiveness

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