Product Design Demands Discomfort

Take a careful look at the infographic titled The AHA Moments above.  Ranging from age 19 to 47, these people  have revolutionised how we communicate (Steve Jobs/iPhone), how we re-energize … Continue reading Product Design Demands Discomfort

Beyond Customer Experience, Mapping the Customer’s Journey (notes)

Data, like milk, is best consumed fresh; the longer we take to analyze it, the more likely we are to lose the thread that connects it to its original meaning. … Continue reading Beyond Customer Experience, Mapping the Customer’s Journey (notes)