Daring Greatly

“It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly;…who at…

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Beyond Customer Experience, Mapping the Customer’s Journey (notes)

Data, like milk, is best consumed fresh; the longer we take to analyze it, the more likely we are to lose the thread that connects it to its original meaning. If you aren’t the geek who took notes in every.single.class, this post will bore you. I am reading on up on a couple of topics…

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Taking a page from Edhi’s Book

A few years back I set upon reading Abdul Sattar Edhi’s autobiography, A Mirror to the Blind*, with my highlighter and black pen in hand.  As a Pakistani who has witnessed the extent of Edhi’s humanitarian efforts in action, from fast-responding ambulances to the ever-present cradles at the donation centres, I thought there was little…

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Unlikely Ingredients

“The success of the Pilgrim was exceptional, but not her greatest achievement. Ruth Douglass had arranged her life so that she answered to no one, certainly to no man. That was a feat few women could claim. If indeed there is a recipe for everything, Ruth had created independence out of unlikely ingredients. And if…

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About LLF 2016 & ’Love Letters’ the Play

The security situation leading to a change in venue and the shift from Alhamra to the Avari Hotel’s grounds ended up making a quite a difference for this year’s Lahore Lit Fest.  Not only was the trademark art exhibit missing, there was a distinct shortage of wares and cultural activities to engage LLF-goers not attending…

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Love is in the Air! Love for Books!

All the books listed below are on my wishlist for Spring 2016. Seriously. Education & Leadership  Daring Greatly: How the Courage to Be Vulnerable Transforms the Way We Live, Love, Parent, and Lead – Brene Brown Digital Leadership: Changing Paradigms for Changing Times– Eric C. Sheninger Teach Like a Pirate: Increase Student Engagement, Boost Your…

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